Microsoft tries to stamps out concerns about Surface Pro warranty in China

Microsoft issued a clarification on its warranty policies a week after Apple apologized for its customer service in China

Microsoft is trying to stamp out concerns about its Surface Pro warranty policy in China just over a week after Apple apologized for its own customer service woes in the country.

On Thursday, Microsoft said its warranty policies for its newly launched Surface Pro tablet were consistent with Chinese law. This came after state-run China National Radio ran a report earlier this week accusing the U.S. tech giant of failing to meet local rules on product repairs.

The criticism follows the battering Apple took from the nation's government-controlled media, which also accused the company of sub-standard warranty policies. After two weeks of criticism from television and newspaper outlets, Apple's CEO Tim Cook apologized, and said the company would improve its customer service.

In Microsoft's case, China National Radio ran a report alleging that the company's Surface Pro warranty only lasts a year. This violates local warranty laws that state that a computer's main components should be covered for a two-year period, according to the report.

The criticism against Microsoft's warranty policies have so far been less hostile and wide-spread than those leveled against Apple last month. But on Thursday, Microsoft sought to respond and said its Surface Pro warranty covers both the device and its main components for two years. The company is also extending the warranty for its Surface RT device to two years as a way to simplify its policies.

"Microsoft has always met (or even exceeded) the basic demands of local consumer laws with its Surface product and our sales in China," it said in a statement.

The company launched its Surface Pro in China just last week. In addition, the company also released an exclusive version of the Surface tablet specifically for the Chinese market.

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Michael Kan

IDG News Service
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