Vudu video service resets customer passwords after hard drives theft

Vudu said credit card information was not saved in full on the drives

Walmart's video service Vudu has reset its customers' passwords after it found that hard drives were among items stolen from its office.

The hard drives contained customer data including names, email addresses, mailing addresses, phone numbers, account activity, dates of birth, account passwords and the last four digits of some credit card numbers, the company said on Tuesday.

Vudu said it was resetting all passwords and notifying all customers as well as providing them automatic eligibility for identity protection services from AllClear ID, though the passwords were encrypted. The identity protection services started April 9 and will continue for one year from the date of the company's notice to customers.

"We believe it would be difficult to break the password encryption, but we can't rule out that possibility given the circumstances of this theft," Vudu said. "Therefore, we have reset all customer passwords." It said credit cards were not at risk as the full numbers are not stored on its systems.

The burglary on March 24 has been reported to law enforcement immediately, and the company is cooperating with the investigation, Vudu said. The company did not provide details about the physical break-in, but said it was introducing additional measures to protect against physical theft and increasing password strength requirements. It said it was still in the process of sending emails to customers. Customers were also warned of spam email, including emails asking for personal information, and emails asking the customer to click on links to other websites.

Vudu, a video-on-demand service, was acquired by Walmart in 2010, and operates as a wholly-owned subsidiary from Santa Clara, California.

John Ribeiro covers outsourcing and general technology breaking news from India for The IDG News Service. Follow John on Twitter at @Johnribeiro. John's e-mail address is john_ribeiro@idg.com

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags internetvideoWalMartVuduInternet-based applications and services

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

John Ribeiro

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Ada Chan

Dynabook Portégé X30L-G

I highly recommend the Dynabook Portégé® X30L-G notebook for everyday business use, it is a benchmark setting notebook of its generation in the lightweight category.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?