Google adds fee-based support services for cloud platform customers

Users of products like App Engine, Compute Engine and Big Query will be able to purchase access to a variety of technical support services

Google has launched fee-based support services for customers of its cloud platform and infrastructure products, like App Engine, Compute Engine, Cloud Storage and Big Query.

Google, often criticized over the years for having weak technical support both for consumers and enterprise customers, rolled out a four-tier support program specifically for customers of its Cloud Platform services.

"Support is as important as product features when choosing a platform for your applications. And let's face it, sometimes we all need a bit of help," wrote Brett McCully, from the Google Cloud Platform Team, in a blog post on Thursday.

The Bronze tier, which is free, includes access to online documentation, community forums and billing help. Building on those services, the Silver tier, which costs US$150 per month per account, adds the ability for customers to ask the Cloud Platform support team questions via email related to product functionality, best practices and service errors.

The Gold tier, which starts at $400 per month, adds around-the-clock phone support and consultation on application development, best practices or architecture issues. The top Platinum tier gives customers direct access to a technical account management team. To obtain pricing for the Platinum tier customers need to contact Google.

Google's Cloud Platform services compete against offerings from Amazon's AWS division, Microsoft, IBM and others.

Juan Carlos Perez covers enterprise communication/collaboration suites, operating systems, browsers and general technology breaking news for The IDG News Service. Follow Juan on Twitter at @JuanCPerezIDG.

Join the newsletter!

Or
Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags cloud computinginternetGoogledevelopment platformsInfrastructure services

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Juan Carlos Perez

IDG News Service
Show Comments

Essentials

James Cook University - Master of Data Science Online Course

Learn more >

Mobile

Victorinox Werks Professional Executive 17 Laptop Case

Learn more >

Exec

Budget

Back To Business Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?