AT&T says it's restored U-verse and will give credits for outage

Many users were affected by an outage this week that AT&T blamed on a problem with a software update

AT&T said Thursday it had restored its U-verse broadband service to all customers who suffered from a widespread outage this week.

The fiber-based TV, Internet and phone service had been out for three days or more, according to some customers who complained on social media such as Twitter and U-verse's Facebook page. AT&T has said the problem affected less than 1 percent of U-verse subscribers and was concentrated in its Southeast and Southwest service areas.

"U-verse service has been fixed for all impacted customers. We'll be crediting those affected & we're incredibly sorry for the inconvenience," the carrier said via Twitter around 11 a.m. Pacific time on Thursday. It had said service would be restored on Thursday morning.

In response to a question on Twitter, AT&T said all affected customers will receive a credit whether they reported an outage or not.

The outage was caused by a problem on AT&T's servers that was related to a software update, according to the carrier.

"The software problem causing the issues was resolved by AT&T engineers early this morning. We are not pleased it took so long to fix the issue," the company said in a statement on Thursday.

The episode set off a firestorm of criticism on social media as customers complained about the loss of service and, in some cases, customer service in response to the problem. With U-verse serving approximately 7.4 million subscribers as of last September, even an outage that hit less than 1 percent of those users could have affected tens of thousands of people, many of whom are no longer content to report failures privately to service providers.

Stephen Lawson covers mobile, storage and networking technologies for The IDG News Service. Follow Stephen on Twitter at @sdlawsonmedia. Stephen's e-mail address is stephen_lawson@idg.com

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags broadbandinternettelecommunicationat&tCarriers

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Stephen Lawson

IDG News Service
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?