Netflix faced problems relating to DVD website

The problem on the DVD website has been resolved, Netflix said

Netflix, which faced an interruption of its video streaming service on Christmas Eve, had problems again on Monday related to its DVD website.

"Reports of an @Netflix outage today are wrong: Streaming is fine. DVD delivery is fine," said company spokesman Joris Evers in a Twitter message. The DVD site was however down for some, and was being fixed, he said Monday.

The dvd.netflix.com website, for adding DVDs to a member's queue, experienced some technical issues on Monday and was not accessible at all times to all members, Netflix said in an emailed statement on Tuesday. That has been fixed, it added. Netflix only offers DVDs in the US.

The company's services have been the focus of attention after its streaming service was hit on Christmas Eve following problems with Amazon's online computing platform, Amazon Web Services. Netflix said in a blog post that streaming was affected on Christmas Eve by problems in the AWS Elastic Load Balancer (ELB) service that routes network traffic to the Netflix services supporting streaming.

Elastic Load Balancing automatically distributes incoming application traffic across multiple Amazon EC2 instances, promising higher fault tolerance for applications.

The problems at AWS caused a partial Netflix streaming outage that started at around 12:30 p.m. Pacific Time on Dec. 24 and grew in scope later that afternoon. Netflix said. The outage primarily affected playback on TV connected devices in the US, Canada and Latin America. Service in the UK, Ireland and Nordic countries was not impacted, it added.

The Netflix website remained up throughout the incident, supporting sign up of new customers and streaming to Macs and PCs, although at times with higher latency and a likelihood of needing to retry, Netflix said.

Amazon has apologized for the outage, though it did not refer to Netflix by name. While the service disruption only affected applications using the ELB service, and only a fraction of the ELB load balancers were affected, the impacted load balancers saw significant impact for a prolonged period of time, it said.

"We know how critical our services are to our customers' businesses, and we know this disruption came at an inopportune time for some of our customers," the AWS team wrote. Amazon said it had made a number of changes to protect the ELB service from a similar disruption in the future, including modifying the access controls on its production ELB state data to prevent inadvertent modification without specific Change Management (CM) approval.

Netflix did not provide details on Tuesday on what caused the problem on the DVD website.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags Internet-based applications and servicesnetflixinternetvideo

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

John Ribeiro

IDG News Service
Show Comments

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?