Netflix restores streaming video after Christmas outages

The company said its online streaming was affected by issues in Web services provided by Amazon in the U.S.

Netflix has restored its streaming video services, after Christmas outages related to problems with Amazon's online computing platform.

Netflix users were unable to stream movies and TV shows from some devices on Monday, with many posting complaints on the company's Twitter feed and online forums like Reddit. The company repeatedly told users via Twitter that it was working with engineers from Amazon Web Services to fix the issues, then said Tuesday it had resolved most of them.

"Our team worked with AWS through the night and issue was mostly resolved late Christmas Eve!" Netflix posted on its Twitter feed.

A public status page for Amazon's online platform said all services were operating normally as of Tuesday, but showed records of earlier problems along with apologies to customers for technical issues. The problems appeared to be with Amazon's load balancing and application deployment services from its servers based in North Virginia.

The outages at Amazon affected other downstream customers as well. Salesforce.com's Heroku, which provides users with an online platform of its own, posted a status message saying it had technical issues related to AWS, as did Scope, an online social hub.

AWS is Amazon's cloud platform, which charges websites and service providers for using its software and data centers to run their databases and online applications. The service, developed based on the infrastructure Amazon uses for its own online retailers, is largely invisible to end users when it runs normally.

The outage at AWS is the latest in a recent series of technical mishaps on the platform. Last month, a bug related to new hardware caused an outage that lasted over 12 hours, bringing down popular sites such as Reddit, Imgur and Heroku. In June, summer storms caused power outages that affected services at Netflix, Instagram and Pinterest.

Amazon has voluntary refunded its customers for downtime in the past, even when not required to do so contractually. The company has been criticized for its service level agreement (SLA) for AWS, which imposes strict guidelines in how customers must build their online systems, mandating terms such as having them run across regions supported by separate data centers to avoid outages.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags internetvideonetflixInternet-based applications and services

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Jay Alabaster

IDG News Service
Show Comments

Father’s Day Gift Guide

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?