Microsoft Surface RT tablet touch cover keyboard fuels complaints

Some early users say the keyboard splits where it connects to the tablet.

Microsofts hip marketing may be luring people to buy its Surface RT tablets, but it hasnt prevented some customers from complaining that the touch cover keyboard falls apart.

Even though the iPad rival has only been on the marketfor a little more than two weeks, some early users say the keyboard splits where it connects to the tablet.

"My Touch Cover, in the middle at the join to the screen, is peeling. Like the top layer has come loose and is ruffling up," a user who goes by 'Br1an_G' wrote in a Surface forum last week, reports ZDNet.

Another user wrote, "Right in the middle on the seam it tore open, and pretty quickly too & On another note, that Microsoft logo on the back is certainly not etched or painted on very well. Mine is already rubbing off."

Microsofts ubiquitous Surface Movement Commercial shows dozens of people handling their Surface RT tablets -- clicking them together with keyboards, setting them up on kickstands and smacking them down, resulting in an audible clickfest.

But that hasnt been the experience of some users, and now Microsoft is admitting there is a problem.

"Microsoft makes every effort to ensure our customers receive a high quality product. We are in active contact with our Customer Support operations and are aware of a small number of instances of material separation," a spokesperson said.

Microsoft says customers who have problems with their keyboards should contact customer support.

Despite the complaints, customers are still snapping up the tablets in droves. The cheapest iteration of the device promptly sold out when it was offered for pre-order last month.

And a supposedly leaked Surface vs. iPad commercial has gone viral.

Join the Good Gear Guide newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags Microsofthardware systemstabletsSurface

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Christina DesMarais

PC World (US online)
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Armand Abogado

HP OfficeJet 250 Mobile Printer

Wireless printing from my iPhone was also a handy feature, the whole experience was quick and seamless with no setup requirements - accessed through the default iOS printing menu options.

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?