Google to issue credits for App Engine outage

The Web app development and hosting service ran into performance trouble for about four hours on Friday

Google will give refunds to paid subscribers of App Engine, its Web application development and hosting service, which suffered a partial outage on Friday.

During a four-hour stretch, about 50 percent of requests to App Engine applications failed, so Google will credit all paid applications for 10 percent of their October usage, the company said in a blog post.

The problem started when traffic routers in one data center got overloaded, and an attempt to reset them backfired. A broader overload spread to all App Engine data centers and caused widespread problems in many hosted applications. However, no application data was lost.

"In response to this incident, we have increased our traffic routing capacity and adjusted our configuration to reduce the possibility of another cascading failure. Multiple projects have been in progress to allow us to further scale our traffic routers, reducing the likelihood of cascading failures in the future," wrote Peter S. Magnusson, Google App Engine Engineering Director.

App Engine suffered recurrent performance problems in the second half of 2010, but the service had been stable since a revamping of its datastore in early 2011.

Hundreds of thousands of developers and companies use App Engine, including Best Buy and Met Office, the U.K.'s national weather forecasting service.

Juan Carlos Perez covers enterprise communication/collaboration suites, operating systems, browsers and general technology breaking news for The IDG News Service. Follow Juan on Twitter at @JuanCPerezIDG.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags cloud computinginternetGooglesoftwareapplication developmentdevelopment platformsInfrastructure services

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Juan Carlos Perez

IDG News Service
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?