Citrix acquires Beetil to boost remote support service

The future integration of Beetil's application will help GoToAssist users with incident tracking

Citrix Systems has acquired New Zealand-based company Beetil, in an effort to expand the capabilities of its remote support offering GoToAssist, the company said on Monday.

As a result of the acquisition, Citrix will be able to offer remote support, monitoring and, with the help of Beetil, service desk management with GoToAssist, the company said.

Beetil's software-as-a-service application is based on the ITIL (Information Technology Infrastructure Library) framework and covers incident, problem, change, release and configuration management tracking.

Users of the application can log incidents that need to be resolved and prioritize them depending on how soon they need to be resolved according to the service-level agreement. It also alerts users to incidents and problems it has seen before, and links to information that will help solve them. This allows IT staff to save time by not having to re-invent the wheel, according to Beetil.

Citrix didn't say when Beetil's application will become an integrated part of GoToAssist.

The growing number of mobile devices is putting increased pressure on IT departments to offer support both on and off company networks, according to Citrix. Today, GoToAssist can be used to fix issues on PCs, Macs, iPhones, iPads and Android-based devices remotely.

A recent upgrade of GoToAssist allows IT staff to deliver support directly from their Android-based smartphone or tablet. It was already possible to do the same using an Apple iPhone or iPad, according to Citrix. The upgrade also included French and German versions and session recording.

For existing Beetil customers there is no need to worry, according to a Beetil blog post. The company assures they won't be affected by the acquisition and its existing pricing will remain unchanged. Today Beetil charges US$39 per user per month for the first five users, according to its website.

Further development of the product will also continue unabated, the blog post said.

Financial terms of the acquisition were not disclosed, but the Beetil team will join Citrix's organization immediately. Dan Lee, founder and CEO of Beetil, will report to Elizabeth Cholawsky, general manager of the IT Support business unit at Citrix.

Send news tips and comments to

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Mikael Ricknäs

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers


This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang


It really doesn’t get more “gaming laptop” than this.

Jack Jeffries


As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr


The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?