Dropbox brings in outside team to investigate spam run

European users are complaining they've receive casino-related spam on email addresses they only use for Dropbox

Dropbox is investigating reports that some European users are receiving spam to email addresses associated with their accounts, the company said Tuesday.

Dropbox, whose cloud storage service is widely used, said in a statement that "we know it's frustrating not to get an update with more details sooner, but please bear with us as our investigation continues."

On the company's user forum, an apparent Dropbox employee wrote early Wednesday morning that the company had brought in a team of outside experts but so far had no reports of unauthorized activity on accounts. A 20-minute outage on Tuesday afternoon was not connected with the spam, he wrote.

The spam appears to be linked with Dropbox since many users reported only receiving the spam on an email address used only for Dropbox. The spam, written in German, English and Dutch, advertises gambling websites, according to users on Dropbox's forum.

The spam came fast and furious for some, with one user reporting that five spam emails arrived within 11 minutes. Forum users theorized on how the breach of the addresses may have occurred, whether through a vulnerability within Dropbox or some other compromise.

"It may very well be that the Dropbox database has been compromised externally or internally," wrote one user. "This would be a very serious issue and we should all leave the service if this was the case, given that security is their business, but let's give them a chance to see if it's some external factor."

Another user wrote that he immediately closed down his Dropbox account after receiving the spam and opened a fresh account. But the new one -- also only linked with a unique email address not used for any other registrations -- was hit immediately.

"Maybe a third-party-tool is leaking the addresses?" the user wrote. "If internal Dropbox algorithms are the culprit, my concern couldn't be greater. I love Dropbox, so I'm hoping for a quick solution."

Send news tips and comments to jeremy_kirk@idg.com

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Jeremy Kirk

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Cate Bacon

Aruba Instant On AP11D

The strength of the Aruba Instant On AP11D is that the design and feature set support the modern, flexible, and mobile way of working.

Dr Prabigya Shiwakoti

Aruba Instant On AP11D

Aruba backs the AP11D up with a two-year warranty and 24/7 phone support.

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?