's service adding multilingual support

Starting in June, the cloud-based help-desk software will support 39 languages and dialects's service is about to add multilingual support to the cloud-based help-desk software, the company said Thursday.

Beginning on June 6, will have support for 39 languages and regional dialects, among them Arabic, Dutch, French, German, simplified and traditional Chinese, Japanese, Hindi, Italian, Russian, Spanish and Turkish, according to a blog post.

The system will be able to automatically route cases to service agents who speak the appropriate language, according to the blog. In addition, it can figure out what language a given customer may prefer and set it as a default.

The new capabilities also will make it easier for companies to develop and maintain knowledge base articles translated into many languages, said.

The new multilingual capabilities will be made available at no additional charge to subscribers, according to, which is based on's acquisition of Assistly, was launched in January. It competes with the likes of Zendesk and is aimed at smaller companies than the ones targets with other offerings in its Service Cloud portfolio.

For its part, Zendesk claims to support more than 40 languages, according to its website.

Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris's e-mail address is

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