Upcoming Salesforce.com release adds real-time chat capabilities

Salesforce.com also has plans to launch a new system-performance site called Known Issues

Salesforce.com, which has placed ample emphasis on its Chatter social networking application, will actually begin providing real-time chat functionality as part of an imminent upgrade to its family of cloud-based software, according to a company document.

Chatter Messenger will be generally available as part of the upcoming Summer '12 launch of Salesforce.com's CRM (customer relationship management) software, according to release notes that have already been uploaded to the company's website.

No formal announcement of Summer '12's release has been made, but a recent post on an official corporate blog indicated that Salesforce.com is targeting a June delivery date.

Chatter Messenger is "enabled by default in organizations that have Chatter enabled," including those with Chatter Plus accounts as well as the Chatter Free edition, the release notes state. The system provides presence capabilities and users can chat with up to 10 people at once, they add.

However, Salesforce.com users will have to rely on language to convey subtle nuances of meaning during chats, as only a handful of different emoticons are available for now, according to the notes.

In addition, Chatter Messenger doesn't support Internet Explorer 7 and those who use it will appear to be offline, according to the notes. Salesforce.com recommends the latest version of Firefox for best performance on its applications. It has dropped support overall for Internet Explorer 6, the notes state.

Still, the Messenger capabilities will flesh out Chatter's existing features for file-sharing, groups and activity streams.

Chatter Messenger was inspired, like many Salesforce.com features, by suggestions customers made on the vendor's community website. Customers vote on and rank submitted ideas, and some of the most popular ones eventually end up in the product.

A groundswell of negative user feedback on the community site recently led Salesforce.com to stop plans to charge separately for some long-requested analytics capabilities for the CRM system.

Meanwhile, the Summer '12 update is set to include a wide range of new features apart from Chatter Messenger.

One is Known Issues, a website that features a "subset of the issues Salesforce.com is aware of and, in many cases, working to fix," the notes state. This feature comes as no surprise given the increased pressure cloud vendors like Salesforce.com face in the wake of high-profile service outages, which can have a serious impact on their customers' ongoing operations.

Issues listed on the site will provide a summary of the problem, workarounds, ongoing updates and "an estimate of the time frame in which we'll release a fix for the issue," Salesforce.com said.

It wasn't immediately clear, however, whether Known Issues would serve in addition to or supersede Salesforce.com's existing system monitoring website.

Salesforce.com is also planning to undertake a "complete rearchitecture" of its email services due to customer requests, as well as past and expected future growth, according to the notes. The improvements will "boost the resiliency, scalability and efficiency of inbound email" and are scheduled to be phased in over a number of weeks after the Summer '12 launch, they added.

Mobility is another focus of Summer '12. A native client for Android tablets will be generally available, along with general availability of Chatter for devices running iOS version 2.1. Salesforce Touch for iPads remains in beta following its March release, the notes state.

Salesforce.com's developer community will gain a variety of enhancements to the underlying Force.com platform as well, including a new visual interface for building database schemas and a series of tweaks to Salesforce.com's Apex programming language.

Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris's e-mail address is Chris_Kanaracus@idg.com

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Chris Kanaracus

IDG News Service
Show Comments


James Cook University - Master of Data Science Online Course

Learn more >


Sansai 6-Outlet Power Board + 4-Port USB Charging Station

Learn more >



Back To Business Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?