Tuesday's Gmail outage broader than originally reported

The number of affected users likely topped 30 million

Google underestimated the scope and consequences of the outage that hit Gmail on Tuesday.

In its latest update about the problem, Google said that the hour-plus long outage affected "less than 10 percent" of Gmail's user base, much more than the original estimate of "less than 2 percent."

Moreover, in that update posted at around 9:45 p.m. U.S. Eastern Time, Google also warned about possible lingering effects stemming from the outage.

"While we have resolved this issue with Google Mail, it's possible that some users may experience message delays because affected accounts weren't available to receive messages. The messages will be successfully delivered after account access is restored," the note in the Google Apps Status Dashboard reads.

Assuming that 9.5 percent of Gmail users were affected, that would mean that the problem hit about 33.2 million people. Gmail has more than 350 million active users.

Google first acknowledged the problem at about 12:40 p.m. on Tuesday, and said it had been resolved at around 1:45 p.m.

In the Apps Status Dashboard notes, Google also apologized "for the inconvenience," thanked Gmail users for their "patience and continued support" and said that it is continually making improvements to its "system reliability," which the company considers "a top priority."

Gmail is used by individuals for personal matters and by companies for employee communications as part of the Google Apps cloud-hosted collaboration and communication suite.

Juan Carlos Perez covers enterprise communication/collaboration suites, operating systems, browsers and general technology breaking news for The IDG News Service. Follow Juan on Twitter at @JuanCPerezIDG.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Juan Carlos Perez

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Cate Bacon

Aruba Instant On AP11D

The strength of the Aruba Instant On AP11D is that the design and feature set support the modern, flexible, and mobile way of working.

Dr Prabigya Shiwakoti

Aruba Instant On AP11D

Aruba backs the AP11D up with a two-year warranty and 24/7 phone support.

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?