Payment now issued, Google tells frustrated developers

Developers, primarily in Europe, are being paid two weeks late for Android app sales

Google on Friday morning posted a brief, apologetic message on a forum filled with angry comments from app developers who haven't been paid for sales of their Android apps.

Payouts were sent on March 15 -- nearly two weeks late -- but some people may not receive them for three days after that date, Crystal H., a Google employee, wrote on the forum. "We apologize for any inconvenience you may have experienced and appreciate your understanding," she wrote.

More than 100 people, hailing from Norway, Austria, Portugal, France, U.K., Germany, Ireland, Sweden and Spain, complained that they hadn't received payment from Google for their apps that were downloaded from Google Play, the new name for the Android Market.

Typically, developers said payments are issued on the second day of the month, arriving in their bank accounts on the seventh of the month. On that day, people began posting to a Google forum that the payment hadn't arrived.

Some people seemed as upset about the inability to contact anyone at Google to alert the company of the issue as they were at not getting paid. Many had visited a help page that Google offers but could only choose to send messages from a list provided by Google. None related to not receiving a payment.

"It is totally scary that there is no one to answer to that kind of request at Google. It's like there are just a bunch of robots, we pay 30% of our sales and we have no one to talk to, it's insane, I don't know of another business with such an abysmal customer service," one developer named Richard wrote.

"My biggest annoyance is the lack of communication or direct email. It frustrates me as a professional I have to go through some automated service for something that is very important," a commenter using the name "zabamobile" wrote.

A couple developers kindly offered their colleagues this suggestion: Use the Amazon Appstore for Android instead. The store offers apps for users of Android phones and tablets. One person wrote that sales through that store were good, especially since the launch of the Kindle Fire tablets, which use Android.

"Amazon has the best developer support staff and Google can learn a lot from them how to treat their developers," a developer using the name "odi5," wrote.

That suggestion is surely not what Google would like to hear. When apps sell through the Amazon Appstore, Amazon gets a cut of the sale, instead of Google.

It's not the first time that Google has failed to live up to user expectations for customer service. For instance, it faced hundreds of posts to a forum from people who needed help with their Nexus One phones from Google. Those people were upset to discover that there was no one to talk to about their problems and that it took days to receive a response to their email help requests.

Google did not reply to a request for comment about what caused the delayed payment.

Nancy Gohring covers mobile phones and cloud computing for The IDG News Service. Follow Nancy on Twitter at @idgnancy. Nancy's e-mail address is Nancy_Gohring@idg.com

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Nancy Gohring

IDG News Service
Show Comments

Cool Tech

Toys for Boys

Skywatcher Dobsonian 8″ Collapsible Telescope

Learn more >

Family Friendly

Whodunnit™ Duo-Scope MFL-007 Microscope Kit

Learn more >

Stocking Stuffer

Logitech Ultimate Ears Wonderboom 2 Bluetooth Speaker

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?