Disabled Google Apps account deletion mechanism affecting admins, users

Google took the automated feature to delete Apps accounts offline in mid-January and hasn't reactivated it yet

Google Apps customers are finding it hard to delete and reactivate domains in their accounts, after Google unexpectedly disabled the automated mechanism for performing these tasks in mid-January.

Requests for deleting and re-adding domains soon started piling up, causing trouble for Apps administrators who as a result ran into a variety of issues, including lack of access to users' email accounts.

Eventually, Google resorted to a manual process for handling these requests, asking affected administrators to report their domains in a designated thread in the official Apps discussion forum, where they're then added to a queue to be dealt with manually.

On Jan. 10, a Google official identified as "Ricky" posted a message to the discussion forum thread, saying that "because of a related issue last week, we have temporarily disabled the domain deletion mechanism."

He added that it would take two weeks for domains to be deleted, and that Google would post on an update on the thread once the mechanism was reactivated. However, there has been no update yet, and the automated mechanism remains shut down.

Apps administrators delete domains for various reasons, including with the intention to reactivate them right away as a sub-domain or alias to a different primary domain. Having the process stuck in limbo for days or weeks can disrupt e-mail communications and other business operations people use Apps for.

"I'm seeing that you said this would be off 'a couple weeks' more than a month and a half ago. Have this issue been resolved? Is the auto-delete still not functioning? I am trying to create a google apps for education account and, I gotta tell you, this situation -- both the problem with not being able to register a previously deleted domain, coupled with the inability to get support -- is not exactly building my confidence in google apps as a service that I want to entrust with my staff and students' e-communications needs," a user identified as "CMcIlroy" wrote on Feb. 27.

In addition to the main discussion thread, there are multiple others where Apps administrators are reporting this issue, with most of those threads active currently. Some users have remarked that Google could be doing a better job of notifying Apps administrators about this issue. For example, the problem doesn't yet seem to have been added to the Apps Known Issues list.

Google didn't respond to multiple requests for comment from about this issue over the past week.

Juan Carlos Perez covers enterprise communication/collaboration suites, operating systems, browsers and general technology breaking news for The IDG News Service. Follow Juan on Twitter at @JuanCPerezIDG.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Juan Carlos Perez

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?