SAP community portal launch date still unclear due to bugs

A number of "showstopper" technical issues remain

Serious technical problems that have delayed the rollout of an upgrade to SAP's community portal are persisting, to the point where the company is no longer specifying a launch date.

In December, SAP announced that the launch of the new SAP Community Network, originally planned for that month, would be pushed forward to early this year due to various technical problems.

"Since then, while all of us have been working on the new platform, I've been publicly quiet on the launch topic, since the news changed daily as progress was made on one front, and new issues were uncovered on other fronts, and I didn't want to set a new date or new expectations and not be fully confident of living up to them," said Mark Yolton, senior vice president of SAP communities and social media, in a blog post late Friday. "I think it's time now to provide you an update and to explain what you can expect, and when."

"In these past two months we have resolved countless bugs, improved system performance, smoothed the user experience, and we are confident that the platform is just about ready to launch," he added.

However, "there still remain eight blocker or showstopper items that don't meet our standards and without fixes we won't launch, and another 18 critically important items we'd really, really like to see addressed before we 'flip the switch,'" Yolton wrote.

"Without full confidence I won't set a launch date (learned that lesson already)," he added. "But look for signs in the coming days as we cross the big items off our list and hone-in on a solid date to go-live."

A beta program for the site has gone on since December, with several hundred people participating, according to Yolton.

Some 116 "blocker/showstopper and critically important items have been resolved," as have another 163 "high-priority items," 201 "medium-priority items" and 11 "low-priority items," he wrote.

SAP also has an extensive road map of further improvements laid out for after the site goes live, he added. "The launch is simply a 'new beginning' from which we continuously improve, evolve, and build."

The decision to hold off on the site launch until every last bug is believed fixed may be a wise one, considering the experience of vendors like Oracle. That company's 2009 overhaul of its customer-support portal was wracked by performance problems and sparked considerable user outcry.

Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris's e-mail address is Chris_Kanaracus@idg.com

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Chris Kanaracus

IDG News Service
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?