Microsoft scraps 'Where's my phone update?' site

Microsoft will no longer disclose when people will get Windows Phone updates on its "Where's My Phone Update?" web page

Microsoft disappointed some Windows Phone users on Friday by saying it would stop providing specifics about who will get software updates and when, and announcing vaguely that a new update is "available to all carriers that request it."

The update fixes a few issues, including one that caused the on-screen keyboard to disappear and another that caused problems with synching Gmail. The update also changes the structure of email thread to include the original message when forwarding or replying to it, for people using Exchange 2003.

In addition to announcing the update, Eric Hautala, general manager of customer experience engineering for Windows Phone, said Microsoft will no longer say when people will get updates based on their country, phone model and carrier.

That's a change from March, when Hautala first introduced the "Where's My Phone Update?" page for Windows Phone users. The page was created in response to customers who said they wanted more information about when they would get updates. At the time, users were eager to get one of the first Windows Phone updates, which added the ability to cut and paste.

"As we continue our growth, we won't be individually detailing country, model, and carrier details on the Where's My Phone Update? site any longer," Hautala wrote on Friday.

People commenting on the blog post were dismayed.

"As a Microsoft partner that develops applications for Windows Phone, I have to protest this decision," Darren Baker wrote. "This is a mistake of major proportions."

"The overall effort that you mentioned seems to take a step back from clear and transparent communication," said another user. "I never fully understood how updates are deployed (how carriers play a role in it, and whether critical updates are guaranteed for every device), nor was it ever clearly explained. This makes the whole process even more convoluted."

Another asked Microsoft to continue updating the page. "As a windows phone user, it lets me know a crucial piece of information: who to bug if I don't have an update," the person wrote.

Microsoft faces a similar problem with updates as Google, which also offers a phone operating system but not the hardware. Android has been plagued by fragmentation as phone makers and operators decide which phones get updates and when. Microsoft may be facing a similar challenge.

Nancy Gohring covers mobile phones and cloud computing for The IDG News Service. Follow Nancy on Twitter at @idgnancy. Nancy's e-mail address is Nancy_Gohring@idg.com

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Nancy Gohring

IDG News Service
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?