RIM's Mike Lazaridis apologizes for BlackBerry outage

RIM's president and co-CEO did not give a time-frame for full recovery

Research In Motion's president and co-CEO apologized to users Thursday for the service outages on the Blackberry network since Monday across a large swath of countries including the U.S. and Canada.

The company had not delivered on its goal to provide reliable, real-time communications around the world, said Mike Lazaridis. "Not even close," he said.

There have been improvements in the service, and the company is approaching normal levels of BlackBerry services in Europe, Middle East, India and Africa, he said.

Lazaridis said he was unable to give a time-frame for the full recovery of the service around the globe. " It is too soon to say that this issue is fully resolved," he added.

On Wednesday, RIM said that email systems were operating, and BlackBerry Messenger was online and traffic was passing successfully. Browsing was however not available in Europe, Middle East, India, Africa, and some parts of Latin America.

The company said late Wednesday that it was seeing a significant increase in service levels In Europe, Middle East, India and Africa. "Service levels are also progressing well in the U.S., Canada and Latin America and we are seeing increased traffic throughput on most services, although there are still some delays and services levels may still vary amongst customers," the company said on its website.

RIM has blamed the outages on a core switch failure within RIM’s infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated, which the company is now trying to clear.

John Ribeiro covers outsourcing and general technology breaking news from India for The IDG News Service. Follow John on Twitter at @Johnribeiro. John's e-mail address is john_ribeiro@idg.com

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags mobilemobile applicationstelecommunicationtelephonyresearch in motion

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

John Ribeiro

IDG News Service
Show Comments

Father’s Day Gift Guide

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?