Sony pledges to repair faulty LCD TVs

Sony LCD TVs sold between July 2007 and December 2008 could "over-heat and ignite"

"A very limited number" of three 40in Sony BRAVIA LCD TV models sold during 2007 and 2008 could in rare cases "over-heat and ignite", emitting smoking and melting the TV's rear plastic casing. Sony has voluntarily initiated a repair program, with in-house inspections of possibly-affected televisions.

Sony today sent out a press release advising of the inspection and repair program, with the information also appearing on the Australian Competition and Consumer Comission's Product Safety Recalls Web site. A representative of Sony Australia was unable to confirm the number of televisions affected in Australia to GoodGearGuide, but a BusinessWeek report states that 1.6 million BRAVIA TVs worldwide are affected.

The problem is reportedly restricted to three models of BRAVIA TV in Australia, with the transformer for the television's fluorescent backlight the component at fault. Transformers are widely used in electrical devices to convert mains power voltage into lower operating voltages, and produce heat as a byproduct of imperfect conversion. Sony Australia technicians will repair affected televisions in-house if necessary so no replacement or loan TVs will be granted to customers.

The BRAVIA XBR, BRAVIA X3100, and BRAVIA W3100 affected represent the premium, mid-range and budget models within Sony's 2007-2008 model line-up respectively, with the top-of-the-line 40in BRAVIA XBR costing $3799 on its July 2007 release — flat-panel television prices have plummeted in recent years with a similarly-sized premium TV now costing less than $1500.

Sony will dispatch technicians to perform in-house inspections and repairs on customers' TVs. Any customer with a BRAVIA XBR, X3100 or W3100 who has either registered their product on the My Sony Web site or who has taken out a warranty through Sony will be contacted by letter, and any customer owning one of these TVs has been advised to contact Sony's Customer Support Centre on 1300 13 7669 to arrange an inspection. Unsurprisingly, the Product Safety Recalls Web site advises any customer with an abnormally-performing TV to immediately unplug it and contact Sony.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags sonyTVs

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Campbell Simpson

Campbell Simpson

Good Gear Guide
Show Comments

Cool Tech

Toys for Boys

Family Friendly

Stocking Stuffer

SmartLens - Clip on Phone Camera Lens Set of 3

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?