Salesforce.com acquires help desk service firm Assistly

Salesforce.com is paying about $50 million for the service provider

Salesforce.com has acquired help desk service provider Assistly for approximately US$50 million, the two companies announced Wednesday.

Salesforce.com chairman and CEO Marc Benioff praised Assistly's service for its "instant sign up and zero-touch onboarding," and predicted that its offering would be used by "millions of companies around the world."

Salesforce.com plans to market Assistly's service to small businesses, which may not have the infrastructure or wherewithal to support an in-house customer service department. The company will fold Assistly's service into its own family of customer service online offerings, called Service Cloud.

Founded in 2009, the company has marketed itself as a lower-cost alternative to ZenDesk, another online help desk service. Thus far, Assistly's customer-service help desk online applications have been particularly widely used by Internet service startups, such as Vimeo, Instagram, Klout and Spotify.

The company's software allows organizations to embed a customer-facing Web-based help desk service within their own Internet offerings, as well as to easily establish a presence on a variety of social media outlets, such as Facebook and Twitter.

Salesforce.com has over 104,000 customers, including 17,000 that use the Service Cloud offerings, according to the company.

Joab Jackson covers enterprise software and general technology breaking news for The IDG News Service. Follow Joab on Twitter at @Joab_Jackson. Joab's e-mail address is Joab_Jackson@idg.com

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags business issuesSalesforce.comAssistlySoftware as a servicecloud computinginternetMergers and acquisitions

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Joab Jackson

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?