SAP upgrades application management platform

Solution Manager is meant to lower customers' total cost of ownership, but isn't yet broadly used

SAP is hoping to spark more adoption of its Solution Manager platform for managing and monitoring SAP software environments, a new version of which was announced Tuesday during the Tech Ed conference in Las Vegas.

Solution Manager 7.1 delivers "a new user experience that is more relevant to the business, helping IT organizations to establish a common language between business and IT," SAP said in a statement.

To that end, new features include dashboards that give managers information from Solution Manager, SAP said.

Adoption of the platform has been somewhat slow, according to Bridgette Chambers, CEO of the Americas' SAP Users Group. "[It was in] a challenging place for customers to implement and use," although improvements have been made, she said.

Solution Manager "is intended to reduce TCO by optimizing performance and documenting the root causes of failures," said Jon Reed, an independent analyst who closely tracks SAP.

While Version 7.1 is viewed as a major step forward by SAP, "I would describe it as a semi-mature product," Reed added. "It's come a long way from early releases. It's starting to become less of a functionality problem than how to get the most out of it."

One new version of the product, no matter how improved, won't really change that, in Reed's view.

"It's not a well-loved product in the SAP community and SAP is still working on that aspect of it," he said. Companies that expend the time and effort can indeed get good value from the software, but those that don't bother "tend to see it as sort of irrelevant."

Compounding the issue is that many third-party tools are available to do the same thing, he added.

Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris's e-mail address is Chris_Kanaracus@idg.com

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags IT managementservicessoftwareSAPSAP TECH ED

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Chris Kanaracus

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?