Microsoft, Google suffer outages: Can you trust the Cloud?

There are benefits to using Cloud services, but the cost of those benefits may be too much if you can't rely on the Cloud

The Cloud is falling! The Cloud is falling! No, seriously. It keeps falling. If it's not Google Docs or Gmail, it's Microsoft's Office 365, Hotmail, and SkyDrive. The issues encountered over the past week or so -- and the sporadic-but-too-frequent-to-ignore outages before that -- raise serious questions about just how dependable Cloud-based services really are.

For consumers using Gmail, or Hotmail, or other free Cloud-based services -- it's free. You get what you pay for. That's not to say that Google and Microsoft shouldn't do what they can to ensure the service is available. But, if your email is offline for an hour or four it's probably not the end of the world. Just go tweet or Facebook message if you must, or -- better yet -- get up and walk away from your PC and go see what's on the other side of that door-like object.

If you are a business customer that relies on Google Apps or Office365, outages like this are more than just a minor annoyance. They can cut off productivity, and stop your business in its tracks. For some businesses it may not be a big deal, but many can't afford to have email and productivity apps offline. If your losses from cloud outages exceed your savings from using cloud services, the math is not working out in your favor.

Cloud service providers can -- and should -- do more to eliminate single points of failure and prevent outages. But, the fact of the matter is that they can't account for everything, so you need to have a Plan B, and maybe a Plan C.

If your business communications rely on Gmail, what do you do when Gmail is offline? If your data is stored on Microsoft's SkyDrive, or an Office365 SharePoint collection, how do you continue doing business when Microsoft's cloud crashes? Here are some options to consider:

1. Local software. If your cloud services are offline, you could try doing things the old-fashioned way with local software. Many businesses adopt services like Google Apps or Office365 specifically to avoid paying the license fees for software like the Microsoft Office suite. But, Office 365 offers an option to pay a higher monthly fee and get the Microsoft Office software in addition to the cloud-based services.

2. Local Data. Storing your data solely in the cloud is a precarious proposition with or without cloud outages. Even if you use a cloud-based solution for primary data storage, you should maintain a local backup copy of your data so you still have access even during an outage.

3. Fallback Plan. A cloud outage doesn't have to grind all productivity to a halt. Develop a Plan B and ensure that employees know what it is. If the business email is offline, you could resort to communicating using personal email addresses, or use Facebook messaging, or Skype instant messaging. There are plenty of options -- you just need to determine which to use and communicate it proactively so everyone is on the same page when the situation arises.

The bottom line answer to the question "can you trust the cloud?" is "no". You should expect that there will be cloud outages and instead ask the question "can I afford to rely on the cloud?", or "what is my backup plan when the cloud is unavailable?"

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags cloud computingMicrosoftinternetGoogleFacebookProductivity Apps

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Tony Bradley

PC World (US online)
Show Comments

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers


This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang


It really doesn’t get more “gaming laptop” than this.

Jack Jeffries


As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr


The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?