Chinese consumers complain refurbished iPhones sold as new

One lawsuit was filed in a Beijing court on Monday and another one may be filed in the U.S.

A consumer advocate in China is considering filing a lawsuit in the U.S. against Apple for allegedly selling refurbished iPhones as new ones after more consumers have complained of their suspicions.

Since blogging about the issue, Wang Hai said on Friday that more than 10 people in China have contacted him complaining of similar experiences.

"If more than 20 consumers come to us with the same problems, then we will file a lawsuit against Apple in the U.S.," Wang said an interview.

Earlier this week, Wang blogged about two Chinese consumers who bought iPhone 4s, only to realize that the devices carried a warranty shorter than the usual one-year warranty. Wang suspects the products were bought and returned, resulting in the shorter warranty.

Wang helped the two consumers file a lawsuit in Bejing on Monday. The lawsuit asks that Apple apologize and compensate the consumers double for what they paid to buy an iPhone 4. The court is expected to respond next week.

Apple did not respond to a request for comment.

The two consumers bought their iPhones on July 9 at the Apple Store in Beijing's Xidan Joy City shopping mall. Wang's blog post has photos of the receipts and screenshots showing the shorter warranty periods for the iPhones.

"When the buyers went back to the Apple Store, the company refused their demands for a refund," Wang said.

Wang said he continues to investigate Apple's distribution of iPhones. In the meantime, he has been asking other consumers contacting him with similar complaints to provide evidence such as receipts.

Apple is one of the hottest selling brands in China, with demand for the company's products creating long lines outside retail outlets in Beijing. The iPhone 4 had sold so well, Apple stores in China had previously reported shortages for the iconic device.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags smartphonesApplelegaliPhoneconsumer electronicsCivil lawsuits

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Michael Kan

IDG News Service
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?