Intel acknowledges SSD 320 bug, working on firmware upgrade

Power loss could cause Intel's SSD 320 solid-state drives to lose data

Intel on Sunday acknowledged that a bug could cause its SSD 320 solid-state drives to fail, and said a firmware upgrade is on its way to address the problem.

In some instances, a power loss may cause Intel's SSD 320 drives to crash and lose data. On rebooting the system, the system BIOS could report the SSD as having only 8MB of storage capacity. Intel two weeks ago said the error was possibly a bug, and that the issue was being investigated.

"Intel has reproduced 'Bad Context 13x Error' utilizing strenuous testing methods. This 'Bad Context 13x Error' can be addressed via a firmware update and Intel is in the process of validating the firmware update. A future update will define the schedule to deliver the firmware fix," an Intel spokeswoman said in an e-mail statement.

The statement has also been posted on Intel's forums, where users were complaining about SSD 320 drives crashing due to power issues. Some users in the forum are relieved that Intel had isolated the problem, and one poster said he would wait to install the drive only after the firmware was issued.

Intel said it will keep selling SSD 320 drives as only a small number of drives were affected, the company said. Intel recommended affected owners to contact customer service until the firmware was issued. An Intel customer service representative earlier this month said drives are being replaced for those who experience the error.

Intel's customer support contacts are listed on its website, and also live chat support.

Intel is also asking users to backup data regularly, follow standard shutdown procedures and to minimize the unplugging of SSDs on powered computers.

The SSD 320 received positive reviews after its release in March. The drive, which is being used in both PCs and Apple Mac computers, comes with storage between 40GB to 600GB.

Intel has had issues with SSDs crashing in the past. In 2009 it pulled a firmware upgrade for its X25-M consumer SSDs a day after users complained about the software crashing drives.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags SSDDrivesstorageintel

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Agam Shah

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?