Toshiba acknowledges tablet bug, working on fix

A software bug keeps Toshiba's Thrive tablet stuck in sleep mode

Toshiba on Wednesday acknowledged a bug that causes its Thrive tablet to not wake up from sleep mode, and the company said it is working on a fix.

The Thrive tablet, has a 10.1-inch screen and uses Google's Android 3.0 operating system, went on sale last month starting at US$429. Buyers have picked up on the sleep-mode issue, which has ignited a discussion in Toshiba's forums. Some customers said the devices become operational only after a reboot.

"We're aware of the issue and are working on a fix," a Toshiba spokesman said in an e-mail. He could not say when the software fix would be released, but it would be delivered through Toshiba's Service Station application that is loaded on the Thrive.

This is not the first setback as Toshiba attempts to break into the burgeoning tablet market. Toshiba's first tablet, the Folio 100, was discontinued after U.K.-based consumer electronics vendor Dixon's Retail stopped offering the device because of high return rates. The Folio also included a 10.1-inch screen and ran on Android's 2.2 OS.

The Thrive has unique features such as a replaceable battery and has received mostly positive reviews. However, some users in the forums said they were contemplating returning the tablet due to the issue.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags tabletshardware systemstoshibaAndroid tablets

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Agam Shah

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Cate Bacon

Aruba Instant On AP11D

The strength of the Aruba Instant On AP11D is that the design and feature set support the modern, flexible, and mobile way of working.

Dr Prabigya Shiwakoti

Aruba Instant On AP11D

Aruba backs the AP11D up with a two-year warranty and 24/7 phone support.

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?