Apple offers App Store seven-day refund policy for Taiwan

Apple will reimburse customers within seven days after purchase of a product on its Taiwan App Store

Apple has amended its App Store policy in Taiwan, allowing customers to receive a refund within seven days of buying a product after a demand by Taipei's city government.

Apple declined to comment on the change. But the company's terms and conditions for its Taiwan App Store have been amended to include a statement saying users can be reimbursed within seven days of receiving the purchased product once all copies are deleted. The new change appears to make Taiwan's Apple App Store the only one with such a refund policy.

In June, Taipei's city government had urged Apple to change its return policy for its App Store to meet the city's consumer protection act. A city government committee advocated for a seven-day period where users could test the software on their phones and receive a full refund if needed.

The committee chairman also warned that if Apple did not comply, the company would be fined up to NT$1.5 million (US$51,988) for violating the law.

Taipei's city government believes Apple took the correct approach by making the changes, said Guo Tingguang, a spokesman for Taipei's Law and Regulation Commission. The city government's next step is to work with Apple to provide more Chinese translations for the products on its App Store, since many only have English descriptions, he added.

Taipei's city government also demanded Google make the same changes to its Android Market for Taiwan. The two groups are still in talks. But the city government has given the company two weeks to meet the requirement. "After two weeks, we will then determine what action to take, but right now we don't have a specific stance," Guo said.

At the end of June, Taipei decided to fine Google NT$1 million ($34,658) for not changing its refund policy. Google currently allows users a 15-minute window for customers to receive a refund after the purchase is made.

Google said it has not made any change to its Android Market refund policies and disagrees with the city's interpretation of the consumer protection act, according to a company statement. Google is currently appealing the city government's fine through the Taiwanese legal system.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags iPadsmartphonesinternettabletsAppleiPhonehardware systemsconsumer electronicsInternet-based applications and services

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Michael Kan

IDG News Service
Show Comments

Cool Tech

Breitling Superocean Heritage Chronographe 44

Learn more >

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?