HP to address TouchPad issues with software update

The software update will be delivered over the air

Hewlett-Packard is trying to address buyer concerns related to sluggish software performance on the TouchPad tablet with a software update, which will be delivered over the air, the company said.

"We are working on our first software release, which will improve many of their concerns with regards to performance," said Leslie Letts, an HP spokeswoman, in an e-mail.

The company declined to provide a specific release date for the software update, but said it would be provided "in a timely manner," Letts said.

Some buyers interviewed last Friday expressed concerns about performance, especially long load times for some applications and the poor browser. Some buyers also were concerned about the TouchPad's weight, saying the device was difficult to comfortably hold in one hand compared to tablets such as Apple's iPad.

The TouchPad weighs about 1.6 pounds (740 grams), which is heavier than the iPad 2 at 1.32 pounds, or the Samsung Galaxy Tab 10.1, which is even lighter at 1.24 pounds. The TouchPad includes a 9.7-inch screen and comes with WebOS 3.0. Gadget enthusiasts or developers were among the early TouchPad buyers who were curious to see how webOS would perform.

HP hopes to put webOS, which is already in some smartphones, into printers and PCs. The company has said webOS devices will be tightly integrated so documents, contacts and other data can be easily shared.

Some users also said that the number of applications available in the WebOS store were not enough. The number of apps designed for the TouchPad wasn't available, but HP said on its website that thousands of apps are available, with "bazillions to follow." The tablet can run webOS applications designed for smartphones.

Early TouchPad reviews were mixed, with many reviewers noting the software performance problems that buyers have since complained about. An HP internal memo reportedly written by HP's Palm unit chief Jon Rubinstein, and leaked to enthusiast site PreCentral said that most of the issues pointed out in reviews were known and would be resolved through the over the air update. The e-mail also painted webOS as a work-in-progress, with the potential to turn into "the real thing."

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags tabletsHewlett-Packardhardware systems

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Agam Shah

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Cate Bacon

Aruba Instant On AP11D

The strength of the Aruba Instant On AP11D is that the design and feature set support the modern, flexible, and mobile way of working.

Dr Prabigya Shiwakoti

Aruba Instant On AP11D

Aruba backs the AP11D up with a two-year warranty and 24/7 phone support.

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?