Skype sign-in problems knock millions offline

Skype blamed a configuration problem and said the situation should improve shortly

Millions of Skype users were having trouble on Tuesday signing into the application, less than two weeks after the company published software updates for Windows and Mac computers to fix a similar problem.

Skype said it had identified the latest issue as a configuration problem.

"We've identified the cause of the problem, and have begun to address it," wrote Peter Parkes of Skype just after 1 p.m. GMT. "If you've been affected, you should start to see improvement in the next hour or so. You shouldn't need to manually sign back in to Skype - it should reconnect automatically when it's able to do so. We apologize for the disruption to your conversations."

Skype's website said that more than 22 million users were online around 12 p.m. GMT. But a half hour later, the figure fell to around 16 million, then around 2.2 million by 1 p.m. GMT. Overall, Skype has about 170 million users.

Skype officials were unavailable for an immediate comment.

Twitter was rife with comments from users complaining about the outage. Jokingly, many users referred to the company's recent acquisition by Microsoft for US$8.5 billion as a possible source for the problems. The deal is still subject to regulatory review, so as of yet, Microsoft is not involved yet in Skype's operations. The companies said it expects to have regulatory clearances finished by the end of the year.

"Microsoft bought Skype," wrote one Twitter user. "The entire Skype network is not working at the moment. Coincidence?"

On May 26, Skype released an update for Windows that fixed what it called "a corruption" that occurred in some users' systems. The issue was a shared.xml configuration file that prevented users from signing in to the application.

Skype followed up shortly after the Windows release by issuing an update for Apple's Mac OS.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags skypevoipsoftwareapplicationstelecommunication

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Jeremy Kirk

IDG News Service
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?