RIM Recalls 1000 PlayBook Tablets

RIM BlackBerry is reportedly recalling up to 1000 PlayBook tablets due to software problems

As if facing lackluster reviews for its BlackBerry PlayBook tablet debut wasn't bad enough, now Research In Motion (RIM) is being forced to recall about 1000 tablets due to software problems. Apparently a batch of faulty PlayBooks was shipped to Staples, which, according to The Wall Street Journal, can't perform the initial setup of the tablet.

Details are very sketchy at the moment over whether the BlackBerry tablets were shipped in the U.S. or in Canada, after Engadget first reported on the recall on Saturday. However, RIM said that it is looking to replace faulty devices, as "the majority of the affected devices are still in the distribution channel and haven't reached customers."

RIM is quite cryptic on the nature of the problem with the recalled PlayBooks. A company statement at CrackBerry explains the 16GB tablets were shipped with "an OS build that may result in the devices being unable to properly load software upon initial set-up." If you are one of the unlucky who has such issues with their PlayBook, you will need to contact RIM for assistance.

The BlackBerry PlayBook is a 7-inch tablet with a 1GHz dual-core processor, 1GB or RAM, resolution cameras (3MP front, 5MP back), retailing for $499. The tablet is competing against Apple's iPad, as well as with several tablets based on Android.

But the PlayBook is not off to a good start. Reviewers took issue with half-baked software on the tablet, which despite coming from a company renowned for communication solutions, does not feature built-in email capabilities. On AT&T the feature that allows BlackBerry phones to show emails on the PlayBook is ironically blocked, and Verizon is still evaluating whether to sell the tablet.

The first day of sales for the PlayBook was also met with little consumer interest, and RIM is yet to say how many tablets it has sold. The last thing the company needed was this software-related recall.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags tablet PCresearch in motionhardware systemstabletstablet PCslaptopsRIM BlackBerry

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Daniel Ionescu

PC World (US online)
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?