Samsung Windows Phone 7 update hits new snag

After the update was restarted on Wednesday, some users are now getting an error message

After resuming the update to Samsung Windows phones on Wednesday, Microsoft is running into problems again.

Users on a Microsoft help forum are reporting that when they try to install the update, which was designed to improve the update function, they get an error code.

Microsoft is telling customers on Twitter that it is aware of the issue and is looking into it, and the company advises users who have the problem not to try to install the update again.

"Sorry for your frustrations. We are working hard to make sure all WP7 experiences are as smooth as possible," Microsoft wrote to one user on Twitter.

Microsoft started rolling out the update -- the first for Windows Phone 7 devices -- in February. Rather than add features people have been waiting for like cut and paste, the update was designed to make the update process better.

However, Microsoft suspended the update process for Samsung phones in late February after users reported that it made their phones unusable. It later reported that one in 10 users who received an update notification were unable to successfully install the software, although in five per cent of the cases that was because the user had a poor Internet connection or insufficient computer storage space, Microsoft said.

On Wednesday when it started pushing out the update again to Samsung phones, Microsoft said company engineers had pinpointed the original problem and fixed it.

Nancy Gohring covers mobile phones and cloud computing for The IDG News Service. Follow Nancy on Twitter at @idgnancy. Nancy's e-mail address is Nancy_Gohring@idg.com

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Microsoftsmartphonesoperating systemssoftwareWindowsPhonesconsumer electronicsSamsung Electronics

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Nancy Gohring

IDG News Service
Show Comments

Cool Tech

Bang and Olufsen Beosound Stage - Dolby Atmos Soundbar

Learn more >

Toys for Boys

Sony WF-1000XM3 Wireless Noise Cancelling Headphones

Learn more >

Nakamichi Delta 100 3-Way Hi Fi Speaker System

Learn more >

ASUS ROG, ACRONYM partner for Special Edition Zephyrus G14

Learn more >

Family Friendly

Mario Kart Live: Home Circuit for Nintendo Switch

Learn more >

Philips Sonicare Diamond Clean 9000 Toothbrush

Learn more >

Stocking Stuffer

SunnyBunny Snowflakes 20 LED Solar Powered Fairy String

Learn more >

Teac 7 inch Swivel Screen Portable DVD Player

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?