Google apologizes for Gmail bug that shook 150,000 users

Google says it is "very sorry" for a Gmail software bug that reset some 150,000 accounts and left their owners contemplating the prospect of having lost years worth of data. The outage affected only a fraction of one per cent of Gmail users, but its severity was particularly noteworthy.

From a post last night on Google's Gmail blog: "I know what some of you are thinking: how could this happen if we have multiple copies of your data, in multiple data centers? Well, in some rare instances software bugs can affect several copies of the data. That's what happened here. Some copies of mail were deleted, and we've been hard at work over the last 30 hours getting it back for the people affected by this issue."

IN PICTURES: 20 awesome tech products at DEMO

The issue left Google engineers scrambling to access backup tapes. More from that blog post: "To protect your information from these unusual bugs, we also back it up to tape. Since the tapes are offline, they're protected from such software bugs. But restoring data from them also takes longer than transferring your requests to another data center, which is why it's taken us hours to get the e-mail back instead of milliseconds."

While there have been no subsequent updates to the Gmail blog or the Gmail team's Twitter account, Google's Apps Status Dashboard is showing "no issues" with Gmail at the moment.

In January, as part of an announcement tightening its service level agreement standards, Google reported that Gmail had a 99.984 per cent uptime rate in 2010 for both business and consumer users.

Read more about lans and routers in Network World's LANs & Routers section.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags Gmailunified communicationsGoogleE-mail servicesNetworking

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Paul McNamara

Network World
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?