Microsoft: Update glitch hit 10 per cent of Phone 7 users

The company has suspended updates to Samsung phone until it can fix the issue

Microsoft shed a little bit of light on the problems it had sending out the first update for its Windows Phone 7 software, but it has still suspended updates to Samsung phones while it works out the issue.

Ironically, the update was designed to improve the software update process rather than add features that people have been waiting for, like cut and paste.

In a blog post late on Wednesday, Microsoft said that 90 per cent of people who received an update notification installed the software successfully.

Nearly five per cent of people who had a problem did so because they had a bad Internet connection or insufficient computer storage space, Microsoft's Michael Stroh wrote in the blog post.

A "technical issue" is affecting the update process for a "small number" of Samsung phones, he said. As a result, Microsoft has briefly suspended updates to Samsung phones until it can correct the problem, he said.

It's unclear if the issues will have an impact on the timing of Microsoft's next update, which CEO Steve Ballmer recently said would come out in early March. That update will add copy and paste, a function in high demand, and other performance enhancing changes, the company has said.

The HTC Arrive, the first CDMA Windows Phone 7, announced by Sprint Thursday, will include that update, Mark Elliott, a Sprint spokesman said. The Arrive is set to go on sale March 20.

Like many other smartphone software developers, Microsoft requires users to connect the phones to their computers and make the update download through its Zune software on a PC or the Windows Phone 7 Connector for the Mac.

Also like most other phone software makers, Microsoft is rolling the update out over time. It started on Tuesday and said it could be days or even weeks before some people get it.

Nancy Gohring covers mobile phones and cloud computing for The IDG News Service. Follow Nancy on Twitter at @idgnancy. Nancy's e-mail address is Nancy_Gohring@idg.com

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags consumer electronicsMicrosoftsmartphonesPhones

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Nancy Gohring

IDG News Service
Show Comments

Father’s Day Gift Guide

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Armand Abogado

HP OfficeJet 250 Mobile Printer

Wireless printing from my iPhone was also a handy feature, the whole experience was quick and seamless with no setup requirements - accessed through the default iOS printing menu options.

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?