After glitch, Microsoft pulls Phone 7 update for Samsung

The buggy update for the software updater apparently only affected Samsung phones

Microsoft has pulled a software update for Samsung phones running its Windows Phone 7 OS after it caused problems with those devices, according to the company.

“We have identified a technical issue with the Windows Phone update process that impacts a small number of phones," Microsoft said in a statement.

"In response to this emerging issue, we have temporarily taken down the latest software update for Samsung phones in order to correct the issue and as soon as possible will redistribute the update.”

The update was intended to improve the overall updating process and did not include new functions that Microsoft has promised will be forthcoming, such as cut-and-paste and improved search for its Marketplace.

The update is delivered when a user connects their phone to their computer using a USB cable. On Windows machines, the update is applied using the Zune software. On Macs, it is the Windows Phone 7 Connector Mac.

Microsoft introduced a radical redesign for its mobile OS when it released Windows Phone 7 in November. Microsoft has partnered with a range of manufacturers to install the OS, including most recently with Nokia. But the company faces strong competitors in the smartphone market from Apple, Google Android OS and Research in Motion's Blackberry.

Technical problems such as this one are not going to help.

"It's 1 a.m. here in the UK," wrote Samsung Omnia 7 user Alex Roebuck, who has been communicating with Microsoft via its WinPhoneSupport Twitter feed, early Wednesday morning. "Have to go to work tomorrow with no phone. Very unhappy."

Send news tips and comments to jeremy_kirk@idg.com

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags Mobile handsetssamsungconsumer electronicsMicrosoftPhoneswindows phone 7

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Jeremy Kirk

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?