Vodafone reassures customers personal data is secure

Procedures and protocols now under review

Vodafone has attempted to hose down concern about alleged data leaks by sending an e-mail to its customers stating their information, including credit card details, remains encrypted and secure.

In an e-mail titled "important information for our customers", Vodafone's director of customer service and experience Cormac Hodgkinson stated the company takes data security and storage of personal information "extremely seriously".

"We are conducting a full investigation into the alleged incident, and as a priority, can assure you that your information is not publicly available on the internet and your personal credit card details are encrypted, secure and cannot be viewed by store staff," Hodgkinson wrote.

The "alleged incident" came to light this week when media reports claimed Vodafone customer data had been leaked and was publically available over the internet.

Among the allegations was Vodafone staff were being bribed into providing customer information, including credit card details, to people outside the organisation.

In a Q&A style format, Vodafone's message to customers was that all is well and the allegations are being investigated.

"Are my personal details publicly available on the internet?" Hodgkinson asked. "Contrary to media reports, customer information is not ‘publicly available on the internet’. Customer information is stored on Vodafone’s internal systems and accessed through a secure Web portal, accessible to authorised personnel via a secure login and password.

"Are my credit card details publicly available on the internet? No. Customers’ credit card details are encrypted and secure within our systems and cannot be viewed by store staff."

What is Vodafone doing about the alleged incident?

"As soon as we became aware of the alleged incident on Saturday, 8 January 2011, we commenced an investigation, which is ongoing," Hodgkinson wrote.

"We have reset all passwords, and we will continue to reset passwords to our systems every 24 hours, while we examine all security procedures and protocols."

Vodafone also disclosed it is now liaising with the Privacy Commissioner, the ACMA and "other government agencies".

If a customer believes there has been a breach of their privacy they are advised to contact Vodafone and "click for more information".

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags privacyVodafone

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Rodney Gedda

Techworld Australia
Show Comments

Cool Tech

Toys for Boys

Family Friendly

Stocking Stuffer

SmartLens - Clip on Phone Camera Lens Set of 3

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?