VHA CEO issues 3G apology

CEO Nigel Dews says sorry for network issues

Vodafone Hutchison Australia (ASX: VHA) has apologised to customers for recent problems with its 3G network upgrade.

In a blog post on the VHA website, CEO Nigel Dews said he was sorry for recent intermittent network issues that affected some Vodafone customers.

“Having customers who are happy with their service and their network experience is central to us but unfortunately in recent weeks, some customers have had a disappointing and frustrating experience which I am very sorry for,” he said.

“Looking at your comments on various blogs, including here on our own, it’s clear we could have done a better job at keeping you across what’s been happening,”

He added that VHA has been working with customers on a case-by-case basis to understand individual situations and resolve the issues.

“If you have been impacted and have not seen an improvement in performance, or aren’t happy with the service you have received, please contact us either via email or by calling support on 1555 (press three or ask for technical support),” he said.

“We’ll look into your situation and see what we can do to put things right for you.”

Dews also said the company is experiencing busy times at its call centre, Vodafone Care, and thanked customers for their patience.

The apology follows VHA’s plans in November to erect 1500 base stations for a new 850 MHz network.

At the time, Dews said the company had invested $550 million into its networks.

Follow Hamish Barwick on Twitter: @HamishBarwick

Follow Computerworld Australia on Twitter: @ComputerworldAu

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags mobilityNetworkingNigel DewsVodafone Hutchison Australia (VHA)Telecommunications

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Hamish Barwick

Computerworld
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?