Apple plans online support changes

Dumps discussions, will unveil support communities 'very soon'

Apple has announced plans to revamp its support forums to add a personalized start page where users can collate their questions and track potential answers.

In a post to the Apple Discussions support forums last week, Apple spelled out the changes it plans to make when it launches Apple Support Communities.

Among them, said Apple, will be a personalized start page dubbed "Your View" that lets users follow specific support groups, monitor answers to their questions, and display the posts to which they've responded.

Also on the slate for Support Communities is a reputation system that allows people to recognize helpful answers by increasing the status of the user who posted the solution. It's not clear how the reputation system will be different, if at all, from the current tools in Apple Discussions that let users vote on answers.

Apple did not set a timeline for the change, saying Saturday in another post that it would take place "very soon."

The Cupertino, Calif., company isn't the first major vendor to refresh user-to-user consumer support.

Microsoft ditched the long-running support newsgroups last year for what it calls "Microsoft Answers," which features some of the same tools as Apple plans to add, including a personalized support page and a reputation system where points are assigned for replying or answering questions.

Windows 7 also includes support tools Mac OS X lacks, including "Action Center," which offers automated troubleshooters for common problems.

Apple Discussions can be found on the company's site, where presumably the new Support Communities will appear in the near future.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Appleoperating systemssoftwarehardware systemslaptopsMacintoshMac OS

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Gregg Keizer

Gregg Keizer

Computerworld (US)
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?