Apple's iPhone 4 antenna-gate gambit pays off

With an offer of free cases on the table - and a three-week wait for anyone who wants to buy an iPhone 4 - Apple can move on

To save Apple's iPhone 4 from antenna scrutiny, all it took was the promise of free bumper cases and a dose of Steve Jobs' magic.

The iPhone 4's antenna problems continue to be a major tech story, but the debate has changed. Before Apple held the last-minute press conference on Friday, pundits and analysts debated how Apple would respond. That there was a major problem with the iPhone 4's antenna to begin with was a foregone conclusion.

On stage, Jobs clouded the issue. He showed evidence that iPhone 4 customers are happier than ever (return rates are lower for iPhone 4 than they were for iPhone 3GS). He pointed a finger at other phones for having the same issues, and he blamed the tech press for blowing the issue out of proportion. Now, the debate lies in whether Jobs is right.

On Monday, HTC, Research in Motion, Samsung and Nokia fired back at Apple. HTC said support calls for the Droid Eris, which Jobs called out for losing signal when gripped tightly, were only related to reception issues 0.016 percent of the time, compared with 0.55 percent for iPhone 4. RIM said that getting drawn into Apple's "self-made debacle is unacceptable," unaware of the irony that the response alone draws in RIM even further.

At this point, Apple's done enough to deflect the issue. Patrick Kerley, a communications expert, told Computerworld that softening the focus on Apple is "a pretty classic way to try to talk about a situation." I'm reminded of he-said, she-said journalism, where the reader just ends up confused because both sides are telling different stories: So, does the iPhone 4 have an antenna problem, or does every smartphone have an antenna problem?

Lost in the shuffle, there's an answer: JR Raphael at Computerworld and Fortune's Seth Weintraub both note that the iPhone 4's problem, in which one finger can cause signal loss when bridging the gap between two external antennas, is not the same as covering up a large portion of a phone in the so-called "death grip." Apple's issue is unique because of the external antenna and the light amount of pressure required to interfere with it.

But with an offer of free cases on the table, and a three-week wait for anyone who wants to buy an iPhone 4, Apple can safely move on.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags smartphonesApplemobile phonesiPhonePhonesconsumer electronicsapple iphoneiphone 4

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Jared Newman

PC World (US online)
Show Comments

Father’s Day Gift Guide

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?