New York senator asks Jobs for iPhone 4 answers

Senator Schumer asks Apple's CEO to explain the cause of the reception problem and offer a free fix

Complaints and theories about the iPhone 4 reception problems are coming from what seems like every pundit and consumer in the country, and now a senator is getting in on the action.

Techworld Australia feature: Nokia N9 vs. iPhone 4

On Thursday, New York Senator Charles Schumer, a Democrat, sent a letter to Apple CEO Steve Jobs asking him to offer iPhone 4 customers a clearly written explanation of the problem and make a commitment to fix it at no charge to users.

Shortly after the iPhone 4 launched, some users began complaining of poor reception, particularly when holding the phone in a certain manner.

"I am concerned that the nearly two million purchasers of the iPhone 4 may not have complete information about the quality of the product they have purchased," Schumer wrote. "The burden for consumers caused by this glitch, combined with the confusion over its cause and how it will be fixed, has the potential to undermine the many benefits of this innovative device."

The solutions Apple has offered so far, including advising that users hold the device in a certain way or buy a cover for it, "seem to be insufficient," he wrote.

A spokesman for Schumer did not immediately return a request for comment about whether the senator uses the iPhone 4 or if he's received many complaints from constituents about it.

In the letter, Schumer also cited the discrepancy between Apple's explanation that the problem was a software issue and a Consumer Reports study that concluded the issue is based in a hardware flaw.

Apple has scheduled a press conference for Friday without disclosing the subject. Analysts are speculating that the company may reveal more information about the antenna issue and potentially offer users a fix, such as giving away a case for the phone that resolves the problem.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags smartphonesAppleiPhonePhonessteve jobsconsumer electronicsapple iphoneiphone 4

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Nancy Gohring

IDG News Service
Show Comments

Brand Post

Bitdefender 2019

Taking cybersecurity to the highest level and order now for a special discount on the world’s most awarded and trusted cybersecurity. Be aware without a care!

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?