Pew Research: Wealthy use laptops, poor have mobile phones

Report finds that less affluent and less educated consumers often don't have a computer, using a cell phone to access the Net

While the Pew Research Center's Internet & American Life Project stated that wireless usage is up in almost all categories, some groups are trending differently than others.

It's no surprise that the wealthy would be more wirelessly equipped with a cell phone and laptop computer -- heck, they probably even have an iPad by now -- but the report saw something different in the less affluent and less educated masses. Many didn't even have a computer, but instead seemed to gravitate to a cell phone to access the Internet. About 20 percent of high-school dropouts use only a cell phone for wireless access, and 17 percent of them making less than US$30,000 per year do the same. Households with less than $30,000 per year also had the highest jump, about 11 percent (tying with 18- to 29-year-olds) in wireless use.

Part of the reason could be because of government subsidies that give cell phones to the poor. In a saturated market, the only new business for mobile phone carriers may be the largest untapped one. "The low-hanging fruit is gone, and the wireless companies are going after the nooks and crannies," Roger Entner, a wireless industry analyst with Nielsen told the New York Times. " 'Oh, the poor: How can we sign them up?' "

Profits may not be large, but they're there -- carriers can receive up to $10 per month in subsidies, sufficient to cover what amounts to about $3 in service, Entner said.

About 73 percent of adults in poverty are estimated to have cell phones, likely because cell phones are one of the few consumer goods that can be obtained prepaid or pay-as-you-go, a necessity for someone on a tight budget who can't afford a hefty deposit or a two-year contract. (No credit history can also make obtaining a cell contract next to impossible.) While $400 for a laptop may seem cheap, it could be a week's pay for some consumers.

Enter TracPhone, one of the biggest services in the prepaid cell world, which offers plans starting at $9.99 per month, and also the purveyor of SafeLink, a free service aimed the poor at and subsidized by taxpayers in 25 states and Puerto Rico. Wal-Mart's Straight Talk prepaid program has also garnered market share for the budget-conscious. Other providers are likely to start infiltrating the market to benefit when customers add minutes or decide to upgrade service.

"It's a clever marketing tool," Joel Kelsey, policy analyst with Consumers Union, publisher of Consumer Reports told the Philadelphia Inquirer. "Once the minutes are up, customers will dig deeper to pay for more."

If statistics like Pew's continue, our country may even see a distinct difference in the poor and wealthy -- one reliant on their cell to access the Internet while the other is laden with numerous gadgets, from laptops to iPads to game consoles, all with wireless Internet access. While many may view this as a preference for smartphones over unwieldy laptops or PCs, it may be that for some people it isn't a preference at all, but simply what they can afford.

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Tags smartphonesAccessPhoneshardware systemsconsumer electronicslaptopsTech industryMobile handsetsindustry news

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Barbara Hernandez

PC World (US online)
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