Apple promises fix for iPad Wi-Fi problems

Users hope update addresses weak signals, dropped connections, slow speeds

Apple will issue a fix to answer complaints from iPad owners of weak wireless signals, dropped connections and slow surfing speeds, the company said in a recently-published support document.

But some users were skeptical that a patch would solve their problems.

"A very small number of iPad users have experienced issues with Wi-Fi connectivity," Apple said in a support advisory updated last Thursday. "Apple will also address remaining Wi-Fi connectivity issues with a future iPad software update."

The note was the first official word from the company that it would address grievances about connecting and staying connected with home and public wireless networks.

Just days after Apple started selling the Wi-Fi-only iPad on April 3, buyers began reporting problems acquiring a wireless connection, keeping that connection alive or browsing the Internet at customary speeds. An earlier version of the support document had simply offered several workarounds, including one suggesting that users modify settings on their wireless routers.

The updated document included that workaround, as well as others ranging from renewing the IP address to updating their router's firmware.

Apple did not specify a delivery date for the iPad update, not a surprise since the company does not forewarn users of impending fixes, but simply posts them on its Web site and adds them to its update mechanism. Like the iPhone , the iPad will need to be connected to a Mac or Windows computer running iTunes to receive updates.

One user noticed the lack of a timetable. "There's no indication anywhere when it will be released. Could be days, weeks or even months away. Don't hold your breath," said someone going by FrankPalmer on an Apple support forum thread about the promised update.

Others were doubtful that a software update could fix the problem, what with Apple's earlier advice to modify router settings, or other users' recommendations to get a new wireless router. "We'll see what a software update does; hopefully that takes care of these issues," said "mva5580" today on the same thread. "But it's pretty obvious that there is something wrong inside the hardware and 'Buy a new router' should not have to be the solution."

Although Apple has committed to upgrading its mobile operating system this summer for iPhones and iPod Touches, it said previously that the iPhone 4 OS update won't be available to iPad users until this fall.

Gregg Keizer covers Microsoft, security issues, Apple, Web browsers and general technology breaking news for Computerworld . Follow Gregg on Twitter at @gkeizer or subscribe to Gregg's RSS feed . His e-mail address is gkeizer@ix.netcom.com .

Read more about wireless networking in Computerworld's Wireless Networking Knowledge Center.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags iPadwirelessApple

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Gregg Keizer

Gregg Keizer

Computerworld (US)
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?