Telstra's HTC Desire hit by GPS problem

Telstra and HTC investigate GPS issue with HTC Desire smartphones

Users have uncovered a software glitch that affects the GPS functions in the HTC Desire smartphone has been uncovered.

Comments on popular tech forum Whirlpool sounded the alarm last week, with many users complaining that the GPS function on the HTC Desire would not allow them to locate their current position.

HTC and Telstra have since acknowledged the problem, blaming a fault in the phone’s custom software provided by Telstra and not the Google Android–powered phone’s GPS hardware.

“After investigating customer reports we have found that the software for this feature is set up incorrectly. The device’s GPS hardware is not affected and will operate once a minor software update is made,” said an HTC spokesperson in a statement.

“HTC and Telstra are working closely to resolve this issue as a matter of urgency and aim to rectify this issue in the shortest possible timeframe. Currently, we are working to develop, test and introduce a software update and will continue to update customers on our progress on a regular basis until this has been resolved,” the statement read.

Telstra is currently the exclusive distributor for the HTC Desire in Australia, though imported models are also available. The smartphone was released on 21 April.

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