How to recover files from a NAS

A reader asked about recovering missing files from an NAS drive

After reading Recover Missing Files, Frederic Hugues asked about recovering them from a networked-attached storage (NAS) drive.

I wish I could simply tell you that my previous advise applies. Unfortunately, most of it doesn't. Your best bet is probably to call the manufacturers of your NAS and see what they recommend.

Part of the problem is that Windows doesn't treat a network drive the same as a local one. It can't. The network drive is already being controlled by its own local operating system (which might be Windows, but in the case of a NAS drive, probably not). When you select a file on a network drive and press the Delete key, all Windows can really do is tell the other OS to delete it. (By the way, this one-OS-working-through-another situation allows you network access of Mac or Linux drives that aren't using a Windows-compatible file system.)

Because Windows doesn't do the deleting, the file won't show up in Windows' recycle bin. It's possible that the NAS operating system has its own recycle bin (perhaps with a different name), but you can't access it through the familiar desktop icon. Check your NAS drive's manual to find out if they offer something like this and how to access it.

Nor can Windows-based file recovery programs like Recuva Portable and File-Rescue Plus work over a network. They need to run directly on the OS that's controlling the hard drive, which must be formatted with a file system they understand.

Will it help to remove the drive from the container and attach it directly to your PC? Probably not. Most NAS systems use Linux, and don't use the Windows-friendly file systems FAT or NTFS. You stand a better chance of success attaching one to a Linux machine and running Linux file recovery software, but that may not work, either. Not all NAS systems use the standard Linux File System.

And if you have two or more drives working together as an array to enhance speed and capacity, that adds a whole other layer of complexity. (On the other hand, if you're using an array for redundancy, your chances of recovery are considerably better. Check your NAS manual or call technical support for advice.)

Finally, two pieces of advice I gave in the earlier article still apply. If you have a good, recent backup, you can restore the files from that. And if you don't have a good backup, the NAS manual and tech support don't help, and your data is worth spending a lot of money, you can use a data recovery service like Ontrack or DriveSavers. Just make sure they know what type of NAS system contained these drives and whether they were part of a RAID.

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Lincoln Spector

PC World (US online)
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