ACCC takes action over Nokia warranties

Commission intervenes to protect customers' warranty rights

Following intervention Australian Competition and Consumer Commission (ACCC), Fone Care Pty Ltd, which operates Nokia Care Centres in Australia, has agreed to modify its refund policy.

The ACCC became aware of issues surrounding Nokia warranties after a customer attempted to return a faulty battery for a Nokia handset. Consumers were required to sign a service agreement that restricted statutory warranty claims to within three months of purchase. In addition, the agreement allowed the disclosure of customer information to third parties.

Fone Care has undertaken to cease using the refund policy, cease using the service agreement in its current form, and refrain from making false representations in relation to customers' statutory warranty rights.

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