Zurich promises encryption after massive customer data loss

Contractors will also be forced to watch data movement closely

Insurance giant Zurich has promised to encrypt and closely monitor the movement of customer data, after losing the details of 641,000 customers on a backup tape over a year and a half ago.

It will also instruct any contractors to follow the same security undertakings. The new announcements are part of an undertaking the company has signed with the Information Commissioner.

The data lost included that of 51,000 UK customers -- in some cases including their names, contact details and bank information -- as well as Zurich's entire south African customer base of 550,000 clients. The tape was lost in South Africa, in transit to a secure storage unit, in August 2008. Zurich said it had only become aware of the loss a year later.

When it realised the loss, in October last year, Zurich apologised to customers, as well as informing the Financial Services Authority. It hired accountants KPMG to investigate.

Annette Court, chief executive of general insurance for Europe and Zurich Financial Services, said the loss was "unacceptable" and that the company takes security "very seriously", adding: "We are putting a great deal of investment into strengthening our internal processes to ensure that incidents of this nature do not happen again in the future."

The company has insisted there was "no evidence" that any details had been compromised.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags data loss preventiondata lossZurich

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Leo King

Unknown Publication
Show Comments

Cool Tech

Toys for Boys

Family Friendly

Stocking Stuffer

SmartLens - Clip on Phone Camera Lens Set of 3

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?