RIM silent on data outages in North America, UK

Problems affected unknown number of Wi-Fi-enabled BlackBerry devices

Some BlackBerry users in North America and the United Kingdom experienced data outages Monday and yesterday on Wi-Fi-equipped BlackBerries when not connected to Wi-Fi, according to user groups and some U.S. carriers.

The problems appeared to have ended late yesterday, but Research in Motion Ltd. (RIM) did not respond to inquiries or offer any immediate comments about the outage today RIM has been criticized in the past for not reporting or explaining outages, although it did offer a fairly lengthy explanation for a December data outage related to a BlackBerry Messenger update.

"Of all the RIM outages in recent years, the only one where they issued any official explanation was the Dec. 23 one," said Joe Sanders, a self-described "BlackBerry geek" who regularly communicates about BlackBerry matters with other users nationwide as a moderator on BlackBerryforum.com. He reported this week's outage on the Data Outages forum .

Sanders called this week's outages relatively minor compared to the December problem. "It wasn't everyone and not major, but there was a lot of complaining," said Sanders, who runs Master Image, a printing operation in Birmingham, Ala.

Data Outage News reported yesterday that the outages generally affected Wi-Fi-enabled BlackBerry devices when they were out of range of a Wi-Fi signal. The site noted that the affected users were connected via both BlackBerry Enterprise Server and BlackBerry Internet Service.

Sanders, who spoke to a number of users, said that voice and text services were unaffected. He also said at least four carriers in the U.S. had the problem, including his own carrier, AT&T, as well as T-Mobile USA, Verizon Wireless and Unicel, a small carrier. A Verizon Wireless spokesman, however, said that Verizon had no BlackBerry outages, while an AT&T spokeswoman said a small number of customers might have been affected. Both referred further questions to RIM.

T-Mobile acknowledged outages in a tweet sent out Tuesday .

Data Outage News said all North American carriers were affected, while Readwriteweb.com said users in the United Kingdom had experienced problems .

Sanders said he only noticed an outage on his BlackBerry Storm when he left a Wi-Fi zone and couldn't get data on the AT&T network.

He said it would be helpful if RIM communicated more about what happened but said users are used to minor outages and can usually find voice or text to use as a backup. "It's not a problem [if RIM doesn't report outages], because I know about the outage anyway," he said.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags smartphonesRIM BlackBerry

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Matt Hamblen

Computerworld (US)
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?