Apple 'won't repair machines belonging to smokers'

Nicotine residue harms repair staff

Apple is reportedly refusing to repair machines belonging to smokers because residue from cigarettes seeps into machines and creates a health risk for those fixing the Mac.

The Consumerist website claims it has received reports from two Mac users saing that Apple repair centres in the US have declined to fix machines under Applecare warranties, claiming that have been voided due to second-hand smoke.

"They informed me that his computer can't be worked on because it's contaminated," said one of the website's readers called Ruth.

"When I asked for an explanation, she said he's a smoker and it's contaminated with cigarette smoke which they consider a bio-hazard! I checked my Applecare warranty and it says nothing about not honouring warranties if the owner is a smoker."

Both readers took the issue up with Apple's head office, but were still denied the reapairs under their warranty.

"[Apple did] advise me that nicotine is on OSHA's list of hazardous substances and Apple would not require an employee to repair anything deemed hazardous to their health," added Ruth.

Apple was unable for comment on the story.

See also: OPINION: Apple's no-smoking warranty nonsense

Laptop buying advice

See all laptop reviews

See also: Apple changes App Store approval process

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Apple

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Carrie-Ann Skinner

Unknown Publication
Show Comments

Essentials

Mobile

Exec

Sony WH-1000XM4 Wireless Noise Cancelling Headphones

Learn more >

Budget

Back To Business Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?