Apple 'no refunds' policy for better and worse

Apple's "no refunds" policy for iPhone App Store purchase is both not as bad--and worse--than it sounds. Readers say Apple occasionally gives refunds, but also complain that Apple's own updates break apps for which no refunds are given.

Apple's "no refunds" policy for iPhone App Store purchase is both not as bad--and worse--than it sounds. Readers say Apple occasionally gives refunds, but also complain that Apple's own updates break apps for which no refunds are given.

These readers were replying to a story about the no-refunds policy I posted earlier today.

One reader said he got a refund for applications purchased that did not function with VoiceOver, an accessibility application used by the visually disabled.

"I sent a long and stern letter detailing the inadequacies of the app store for the blind community and how it was clearly unjust to force people to pay for applications that are completely unusable on their devices," the reader wrote in an e-mail.

"The result? Somewhat surprisingly, they promptly refunded the price of all the applications I had listed without any trouble at all. Clearly, their draconian refund policy is not set in stone and they are willing to consider requests on a case-by-case basis at least some of the time."

Another reader warned that sometimes Apple itself is to blame for non-functional apps, but offers no help in those cases.

"A problem that was not mentioned is that every time Apple updates firmware, as in v3.0 upgrade, an app can be broken," the reader wrote.

"A year ago, I bought a language app for $US25. Today it is not working properly because of the update and Apple would not refund my money. The developer says they sent an update but Apple has not approved it.

"So, Apple can, at their discretion, keep an app from working properly and keep the money."

Still another reader says, "don't worry" because now that the refund issue has made the New York Times, lawyers will doubtless soon come to the rescue.

"Sounds like a bonanza for a class action lawyer," the reader wrote.

"The implied warrantee of fitness/merchantability means Apple is breaking the law when it does not refund the price on apps that don't work. This is not something Apple's lawyers can defend against!"

"The end result usually is that there is a large settlement; a huge percentage goes to the lawyers, and since "individual compensation is too cumbersome," the rest is sent to some charity," according to the reader.

David Coursey tweets as @techinciter and can be contacted via his Web site.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags AppleiPhoneiphone appsiphone app storemobile apps

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

David Coursey

PC World (US online)
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?