Apple 'no refunds' policy for better and worse

Apple's "no refunds" policy for iPhone App Store purchase is both not as bad--and worse--than it sounds. Readers say Apple occasionally gives refunds, but also complain that Apple's own updates break apps for which no refunds are given.

Apple's "no refunds" policy for iPhone App Store purchase is both not as bad--and worse--than it sounds. Readers say Apple occasionally gives refunds, but also complain that Apple's own updates break apps for which no refunds are given.

These readers were replying to a story about the no-refunds policy I posted earlier today.

One reader said he got a refund for applications purchased that did not function with VoiceOver, an accessibility application used by the visually disabled.

"I sent a long and stern letter detailing the inadequacies of the app store for the blind community and how it was clearly unjust to force people to pay for applications that are completely unusable on their devices," the reader wrote in an e-mail.

"The result? Somewhat surprisingly, they promptly refunded the price of all the applications I had listed without any trouble at all. Clearly, their draconian refund policy is not set in stone and they are willing to consider requests on a case-by-case basis at least some of the time."

Another reader warned that sometimes Apple itself is to blame for non-functional apps, but offers no help in those cases.

"A problem that was not mentioned is that every time Apple updates firmware, as in v3.0 upgrade, an app can be broken," the reader wrote.

"A year ago, I bought a language app for $US25. Today it is not working properly because of the update and Apple would not refund my money. The developer says they sent an update but Apple has not approved it.

"So, Apple can, at their discretion, keep an app from working properly and keep the money."

Still another reader says, "don't worry" because now that the refund issue has made the New York Times, lawyers will doubtless soon come to the rescue.

"Sounds like a bonanza for a class action lawyer," the reader wrote.

"The implied warrantee of fitness/merchantability means Apple is breaking the law when it does not refund the price on apps that don't work. This is not something Apple's lawyers can defend against!"

"The end result usually is that there is a large settlement; a huge percentage goes to the lawyers, and since "individual compensation is too cumbersome," the rest is sent to some charity," according to the reader.

David Coursey tweets as @techinciter and can be contacted via his Web site.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags AppleiPhoneiphone appsiphone app storemobile apps

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

David Coursey

PC World (US online)
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?