IBM offers fixed-cost BlackBerry support

The managed service costs under US$18 per user per month

IBM wants to manage BlackBerry devices for enterprises and will now do so for a fixed cost.

IBM has been offering BlackBerry management services for businesses, but there was no standard cost model, said Dan Papes, vice president of IBM Mobile Enterprise Services.

Now, an enterprise can pay a fixed fee per user per month and IBM will manage the BlackBerry service, including secondary end-user support, integration with corporate back-end systems and monitoring services.

Depending on the services delivered, enterprises will pay US$15 to $18 per user per month, Papes said.

Enterprises want that kind of predictable cost structure, he said. Some large enterprises IBM works with don't know what it costs them to support BlackBerry devices. "They look at deploying another 5,000 BlackBerries to their field force and they're not sure what it costs them. We can tell them what it will cost," Papes said.

He estimates that paying IBM to manage the service typically will reduce the total cost of ownership of the service by 15 percent to 30 percent.

IBM will proactively monitor the BlackBerry Enterprise Server for customers, using a combination of tools that it has built in-house plus those it has bought from third-party providers. In some cases IBM can resolve a problem before it occurs, he said.

Depending on the deal with an enterprise, IBM may also configure the devices for end-users, loading software and IT policies onto them, Papes said.

IBM also offers customer service for end-users. A user will first call corporate IT support and if the problem is not easily resolved there, IBM will handle the issue.

An enterprise can decide to house the BlackBerry Enterprise Server on premise or ask IBM to host it.

The offering makes sense for businesses that have 300 or more BlackBerry users, Papes said.

IBM is well-positioned to deliver such management services after a long and close relationship with BlackBerry maker Research In Motion but also because IBM has internal experience with the phones, he said. "We have approximately 25,000 BlackBerries deployed inside IBM today," Papes said. Those users are spread across 15 countries. IBM pilots some of the tools that it uses to deliver the support services internally before using them with customers, he said.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags BlackberryIBMresearch in motion

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Nancy Gohring

IDG News Service
Show Comments

Cool Tech

Toys for Boys

Family Friendly

Stocking Stuffer

SmartLens - Clip on Phone Camera Lens Set of 3

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?