Amid Cheers, Three iPhone 3GS Concerns Surface

Despite a few iPhone lemons in the market, including a couple of iPhones and an iPod Touch that reportedly exploded in Europe, the vast majority of iPhone 3GS owners love their new phones.

Despite a few iPhone lemons in the market, including a couple of iPhones and an iPod Touch that reportedly exploded in Europe, the vast majority of iPhone 3GS owners love their new phones. According to a survey by RBC/IQ ChangeWave, 99 percent of 200 respondents were either satisfied or very satisfied with their iPhone 3GS.

Apple has always had a loyal following. Indeed, the American Customer Satisfaction Index released this week its customer satisfaction scores, and Apple still ranks above its competitors (although Apple's traditionally high ratings slipped a point from the prior year). But RBC/IQ ChangeWave's 99 percent satisfaction rate for the iPhone is especially impressive given recent complaints about the iPhone and Apple itself.

[ Are you carrying an iPhone lemon? Discover tips on how to breathe life into your iPhone battery, reports CIO.com ]

Anecdotal evidence, for instance, strongly suggests some iPhones overheat. Apple's own user discussion boards have been filling up with consumer complaints over the iPhone 3GS battery life. Then there's a growing number of iPhone developers who cry foul over Apple's draconian policies for green-lighting apps made for the smartphone. For example, critics continue to bash Apple for taking the Google Voice iPhone app off its virtual App Store shelves.

In a few of the more bizarre cases, Apple began looking into reports of exploding iPhones and iPods following a query by the European Commission directorate that oversees consumer safety.

Yet the Apple faithful remain intact. RBC/IQ ChangeWave's 99 percent iPhone 3GS satisfaction rate improves upon satisfaction rates for the last two iPhones, which had low 70s percentages. The iPhone's most liked feature, of course, was the touchscreen interface. Another interesting survey finding: More than half of the respondents migrated from other devices such as Motorola, Nokia, RIM, Sanyo and Palm.

That's not to say that respondents didn't have any gripes:

The biggest complaint concerns the much-maligned AT&T network, the exclusive carrier for the iPhone. There are many reasons why iPhone owners hate AT&T. Among them, AT&T does not support MMS and tethering even though its competitors do. The company has also been criticized for high prices and spotty coverage.

Another complaint is that the iPhone battery life is too short. Apple had touted improvements to the iPhone 3GS battery at its Worldwide Developers Conference: The iPhone 3GS would deliver 9 hours of use on Wi-Fi, 10 hours of video playback and 30 hours of music on a single charge-about a 30 percent upgrade to the iPhone 3G. But this hasn't been the case for some iPhone 3GS owners.

(There are ways, however, to get more juice out of your iPhone battery. For instance, you can disable power-hungry features, purchase a battery pack, or get it tested at an Apple Store to see if your iPhone is a lemon.)

The last complaint in the survey is that an iPhone owner's company often doesn't support the product. Thus, many people are forced to carry two mobile devices: an iPhone for personal use and, say, a BlackBerry for work. The iPhone 3GS does showcase security improvements over its predecessors-such as its remote data wipe and hardware-based encryption. Yet it still lacks key enterprise features, such as remote management capabilities.

On the upside, there are signs that IT departments are warming to the iPhone. Last spring Forrester surveyed some 300 North American companies about their mobile support policies. More than half of enterprises already support more than one mobile device-mostly BlackBerry and Windows Mobile phones. Yet the iPhone is coming on strong, with nearly one out of four enterprises supporting the popular smartphone.

Tom Kaneshige is a senior writer at CIO.com? Send him an email at tkaneshige@cio.com. Or follow him on Twitter @kaneshige. Follow everything from CIO.com on Twitter @CIOonline.

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Tags AppleiPhonesmartphonesiphone 3giPhone 3GS

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Tom Kaneshige

CIO (US)
Show Comments

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?