Media releases are provided as is by companies and have not been edited or checked for accuracy. Any queries should be directed to the company itself.

FrontRange Solutions Launches GoldMineTM Customer Service Edition

New edition of flagship CRM product provides complete customer service solution to increase helpdesk efficiency and improve customer loyalty
  • 19 August, 2009 14:18

<p>FrontRange Solutions, a leader in business software solutions, has announced the launch of GoldMineTM Customer Service Edition, designed to help organisations improve customer satisfaction by supporting multiple touch points and providing key performance metrics.</p>
<p>Building on the success and reputation of the GoldMine product range, the new edition targets mid-market organisations (25 – 500 users) looking to simplify their complex relationship management processes, which track every interaction between the organisation and its customer base. Key to the new release is an upgraded case management system, allowing businesses to organise their relationship management with multi-dimensional contacts, while also automating routine and repetitive tasks to increase efficiency. IT support staff can prioritise queries and identify trends more quickly, while greater visibility and additional voice functionality enables companies to offer continual coverage without the need to take on additional staff.</p>
<p>The new skills-based routing system included in GoldMine Customer Service Edition ensures that calls are automatically transferred to the most appropriate technician, by identifying trends concerning the caller and matching the customer to the expert instantly. By decreasing the waiting time for callers, the new tool aids customer retention, as customer issues are worked through to resolution in the minimum time, while widespread problems are exposed and dealt with proactively.</p>
<p>Rich Tehrani, Group Editor-in-Chief of TMC Customer Interaction Solutions Magazine commented: “It is a long-standing business principle that the cost to retain an existing customer is dramatically lower than adding a new client. Effective customer service, supported by a robust CRM system, is an essential tool in maintaining strong relationships with your client base.”</p>
<p>Customer service staff also benefit from the new edition, as the increased dashboard customisation allows advisors to filter customer data in any required formats through any combination. This provides up to date and accurate customer profiles so staff are able to answer questions more easily, while understanding key trends surrounding customer buying and problem management. Organisations with large amounts of information can generate reports and analytics to gain real insight into their customer base.</p>
<p>Other features of the new edition include new call recording capabilities, whisper coaching for internal training and silent listening processes.</p>
<p>Greg Anderson, general manager of the Goldmine solution, commented: “We realise how vital it is for organisations to offer exceptional customer service, particularly when economic times are hard, so we are delighted to be helping businesses to improve the speed and efficiency with which they are able to deal with customer queries.”</p>
<p>FrontRange GoldMine Customer Service Edition is available to new customers now. Existing GoldMine customers looking to upgrade should contact FrontRange Support for guidance.</p>
<p>- Ends -</p>
<p>About FrontRange Solutions</p>
<p>FrontRange Solutions develops software and services that growing mid-size firms and distributed enterprises rely on every day to build great customer relationships and deliver high-quality customer service. The company applies a unique combination of innovation and automation with a standards-based approach to simplify core business processes, including: IT service management; customer relationship and sales force management; and PC lifecycle management. More than 150,000 customers use FrontRange offerings to quickly improve their interactions with external and internal clients and achieve better business results. For more information, call +61 2 8080 3300 or visit www.frontrange.com.au. Follow FrontRangeSols on Twitter.</p>
<p>GoldMine, HEAT, Enteo, Centennial Discovery, DeviceWall and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies.</p>

Most Popular

Cool Tech

Breitling Superocean Heritage Chronographe 44

Learn more >

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Join the newsletter!

Error: Please check your email address.

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?